Terms & Conditions

1. Overview

This page (together with the documents referred to on it) tells you the Rules Of Use on which the User (“End User, User or You”) may make use of our website www.voucherskout.com (“Our Site”) and our mobile app (“Our App or Mobile App or App”). Please read these rules of use carefully before you start to use our site and mobile app. By using Our Site or Our App, you indicate that you accept these terms of use and that you agree to abide by them. VoucherSkout Merchant partners (“Merchant(s) or The Merchant Network”) are businesses who provide 50% off deals for users to purchase. If you do not agree to these Rules Of Use, please refrain from using any VoucherSkout product or services.

2. About Us

VoucherSkout is operated by Acumen Advertising DMCC who is Registered and Licenced as a FREEZONE Company under the Rules and Regulations of DMCC.

3. VoucherSkout User

  • Anyone that downloads the VoucherSkout Smartphone App is automatically a VoucherSkout User and entitled to Offers and additional benefits.
  • User information is provided from the User and held by VoucherSkout.
  • To validate as an Active User the User must sign up to the VoucherSkout system using their phone number.
  • At any time each User can only have one linked phone number.
  • If the User wishes to change their phone number, the User must still have access to the old User’s number in order to obtain an OTP (One Time Password)
  • A new user is someone who downloads and registers for the first time with an individual phone number and email address as well as first and last name.

4. Vouchers

  • All Vouchers are Digital Vouchers (Known as a “Voucher”, “Deal” or an “Offer”) and are sold by VoucherSkout to the User.
  • All vouchers are subject to the rules, limitations and terms & conditions as described on the digital Voucher.
  • Vouchers are valid at the issuing Merchant only.
  • Unauthorised reproduction, resale or modification of any Voucher is prohibited.
  • Vouchers are transferable to other VoucherSkout Users only.
  • Vouchers are pay as you use.
  • Vouchers cannot be pre-purchased.
  • Vouchers can be purchased at the venue (“Point Of Sale” or “Point Of Use”) only.
  • VoucherSkout cannot be held liable for any Merchants inability to redeem a voucher at the point of sale.
  • VoucherSkout urges all Users to book ahead of time to avoid disappointment.
  • VoucherSkout offers are exclusive and are not valid in conjunction with any other discount offers, promotions, special menu items, dining or loyalty programs.
  • VoucherSkout vouchers are valid solely for the item listed on the voucher and are not valid for special events, theme nights, buffets, brunches or Iftar unless specified.
  • Terms and conditions are subject to vary between Merchants and it is the User”s responsibility to be aware of any terms and conditions variations.
  • There may be age and safety restrictions at some venues.
  • If the merchant or venue refuses to honor any Voucher please contact us via email on: support@voucherskout.com
  • Voucherskout will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from the Merchant being temporarily unable to redeem a voucher. Examples include but are not limited to the Merchant being overbooked, weather or exclusion days.

5. Redemption Process

  • We advise that the User always pre books and make the Merchant aware they will be using VoucherSkout. VoucherSkout cannot be held responsible for any issues arising from Users who have failed to pre book.
  • On arrival at venue, Users are requested to inform the service provider they will be using the VoucherSkout App.
  • The User will select the Voucher they wish to use.
  • The User may be asked to enter their unique PIN.
  • The Merchant will enter their unique PIN.
  • Once The Merchant has entered their PIN the User will be asked to make the payment for the Voucher.
  • Pending a successful payment a confirmation code will be presented.
  • The Merchant must record this confirmation code and the item or service will be subject to the 50% off discount.
  • Vouchers are only valid for Payment and Use once a Merchant has entered their unique PIN
  • 50% off applies only to the items and terms specified on the voucher.

6. Payments

  • VoucherSkout is a pay as you use platform and all Vouchers must be purchased as they are used
  • All vouchers except “specials” will be purchased by use of credits.
  • Credit packs may be purchased using a credit / debit card
  • Payment methods and preferences are stored by VoucherSkout and our affiliates.
  • All currency is by default in UAE Dirhams. Any currency exchange is a guide only and the displayed value may be different to the actual value debited from your bank account.
  • All currency will be exchanged through XE.
  • Payments once made are non refundable.

7. Not Valid

  • VoucherSkout offers are exclusive and are not valid in conjunction with any other discount offers, promotions, special menu items, dining or loyalty programs.
  • VoucherSkout vouchers are valid solely for the item listed on the voucher and are not valid for special events, theme nights, buffets, brunches or Iftar unless specified.
  • Validity is clearly mentioned on each Voucher and it is up to the User to understand a specific Voucher’s validity.
  • All dining offers within any category, are dine-in only and not valid for Takeaway or Delivery, unless otherwise specified.
  • VoucherSkout cannot be held responsible if an outlet is temporarily closed during the voucher validity period.
  • Unless specified no Voucher is valid on Public Holidays any other public holidays as announced by governments (subject to outlet discretion), these include but are not limited to:
    • Christmas Eve
    • Christmas Day
    • New Year”s Eve
    • New Year”s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine”s Day
    • UAE National Day

8. VoucherSkout Credit

  • Redemption of vouchers in VoucherSkout is done using tokens known as VoucherSkout Credits (“Credits”).
  • Credits are not redeemable for cash.
  • Credits cannot be used to pre-purchase vouchers except for the purchase of specials.
  • Credits can only be purchased via credit card, by Active Users, inside our Mobile App.
  • Free credits refers to a limiting number of credits given to a (“new”) user. All free credits have a validity duration. This is usually 30 days but may change at anytime.
  • All purchased credits have a validity period of 12 months.

9. Referring

  • To refer another VoucherSkout User (“Contact”) and gain a bonus credit(s) the User must navigate to the “me” section on the App.
  • The User must share their referral code.
  • The unique code will be used for all future referrals for the original User.
  • To gain the bonus credit(s) the referred Contact must input the referral code when registering and redeem their Free welcome credit.
  • VoucherSkout will not be held liable for the misuse of or misentering of a referral code. If a new User enters the wrong referral code, VoucherSkout is not responsible to transfer the credit to the correct User.
  • If a full referral is successful, the User who owns the referral code will be sent a push notification (if push notifications are switched on) and the credit will appear in the referral code owner”s wallet.
  • VoucherSkout reserves the right to limit the amount of referral credits any User can redeem.
  • VoucherSkout also reserves the right to remove any Users credits earned via the referral mechanism which it deemed to be manipulative, unlawful, unreasonable, unacceptable, abnormal or excessive.

10. Gifting

  • To Gift Credit(s) or Voucher(s) a User must be an Active User.
  • If any User enters the wrong phone number or Contact, VoucherSkout will not undo, un-transfer, refund or reverse the process.
  • When a User attempts to Gift a Credit(s) or Voucher(s) with a non User they will be directed to refer first.
  • Free credits cannot be gifted.

11. Wallet

  • The VoucherSkout wallet contains all purchased credit bundles and payment information.
  • In line with our privacy policy saved cards will be shown here but not stored
  • The wallet can be used to buy and hold credits.

12. Intellectual Property Rights

  • We are the owner or the licensee of all intellectual property rights in Our Site and Mobile App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal reference and you may draw the attention of others within your organisation to material posted on Our Site.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • You must not use any part of the materials on Our Site or Mobile App for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of Our Site or Mobile App in breach of these terms of use, your right to use Our Site or Mobile App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

13. Our Liability

  • The material displayed on Our Site or Mobile App is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any User in connection with Our Site or Mobile App, in connection with the use, inability to use, or results of the use of Our Site, Mobile App, any websites or digital services linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
  • This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
  • VS has no liability for any damages to user’s phone and other equipment resulting from using the app

14. User Feedback

  • If you share or send any ideas, suggestions, changes or documents (“Feedback”), you agree that VoucherSkout is under no obligation of confidentiality with respect to such Feedback
  • By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback.
  • You agree that Feedback given to VoucherSkout is for use by VoucherSkout only and not to be used to negatively impact the brand in any way by any third parties.

15. Contact

602 Gold Crest Executive, 

Cluster C, JLT, Dubai 

+ 971 4 45515800 

support@voucherskout.com 

* VoucherSkout reserve the right to change or update this Rules Of Use policy at any point without notice to the User, and third parties or affiliated brands. Where we deem appropriate we will share any updates via email notification.